SHIPPING & RETURNS

When will my order arrive?

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Orders are shipped twice weekly from our warehouse and are generally delivered within 3 - 7 working days. Please note that as we are located in a regional area, shipping times may vary depending on your location and additional time may be required for the delivery of your order.​

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How will I be notified of shipping updates?​

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Once your order has been dispatched, you will receive shipping updates directly from Australia Post to your nominated contact email provided in your order. In the event that you believe your shipping notifications from Australia Post have not been received, please firstly check your email spam folder as often these emails are automatically filtered.

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I haven't received shipping updates within the expected window. Who can I contact?​

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Please contact orders@joshuacooperwines.com.au if you believe you have missed a shipping notification or have any other concerns or questions.

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If any items in your order are faulty, damaged (excluding damage from misuse), or wrongly described, we will happily refund your money or exchange the product. All products returned must be in their original condition and packaging.

 

We will ask you for a valid proof of purchase when returning a faulty product. Some examples of acceptable proof of purchase are your original email receipt or credit card statement clearly showing your purchase.

 

All refunds need to be made within 4 weeks from purchase. 

To organise a return or exchange, please contact us at orders@joshuacooperwines.com.au. 

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